NEW RELEASES - DVDS
El Bulldozer
El Kayf
Al Modmen (The Addict)
Keda Reda
Ava Fleming
Drum Solo Technique & Choreography
Omar Wa Salma 2 (Omar and Salma 2)
Micano
Dokkan Shehata (Shehata's Shop)
Al Wa'ed (The Promise)
Fat Chance Belly Dance
Tribal Basics Vol. 8 - Floor Work
Bobbos
Boltia El Eyma (Swimming Boltia)
El Farah (The Wedding)
Morgan Ahmed Morgan
Dabbour
Sadie & Kaya
Pops, Locks & Shimmies 2

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MAQAM® Information Center
MAQAM® Information Center   -   Please select your language:
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MAQAM® information center


ABOUT US

MAQAM®, a 3B Media Inc. Company, is a US based company specializing in the music, films, and instruments of the Middle East, North Africa, Mediterranean, and India.

Our online retail division, www.MAQAM.com, carries thousands of authentic and original titles, most of which are imports. Our goal is to provide access to original, high quality products from the countries of the Middle East; thus, our online-only store offers very low prices on purchases of imports.

Our online digital division, www.MAQAMMP3.com, carries thousands of songs, available at true CD quality, DRM-free (Digital Rights Management), studio-mastered, and digitized to maintain both the original uniqueness of the recording as well as the highest sound quality possible. Our MP3 songs are compatible with any MP3 player, phone, media player or other device. MAQAM® MP3 sets music lovers FREE!

The MAQAM® offices and global fulfillment center are located in Chicago.

Please note the global fulfillment center is not open to the public. Being exclusively online, with no showrooms or retail stores, allows us to keep prices low and provide the widest possible access to our customers worldwide.

To purchase physical products (CDs, DVDs, instruments, etc.) you may do so directly at www.MAQAM.com. To purchase digital products (albums and MP3 songs) you may do so directly at www.MAQAMMP3.com. Physical and digital products cannot be purchased in the same shopping cart.





OUR PRODUCTS


HOW TO SEARCH FOR A CD OR ARTIST

To find a complete listing of all the artists currently in our catalog, click on "Artists" in the left navigation bar to see an alphabetical list of all artists, or click on "Country" for a list by Country. To find all tracks by a specific artist (including any songs or tracks on compilations), type the name of the artist (exactly as it is typed in the alphabetical order list) in the Search box on the right side of every page.

If the artist you are looking for is not in our alphabetic list or if you are looking for a song with a certain word in the title, search on that artist name/word. For example, if you search on the word DARIN (type the word into the search box on the right side of each page), you will get all the items whose artist name includes Darin and also all the items that have Darin in the track name and/or description. As another example, if you type Elissa in the search box, you will see not only all of her items (that you will also see if you click on Elissa in the Artist list), but also a list of all items that include her (for example, compilation CDs and DVDs that she appears on).

When looking at each CD on the website, click on  to listen to a sound sample of each track.

All available items are currently shown on our website. To request additional items, you must submit an email through the Contact Us section. Submit all known information on the item (Artist, Title, etc.) and you will receive a response as soon as our Research Department has completed its investigation.

 





PRODUCT AVAILABILITY


All items shown on the website are currently in stock and ready to ship unless otherwise indicated. At times, items may become temporarily unavailable due to high demand. For domestic (USA) and Canada shipments, items that become temporarily unavailable are placed on backorder and will automatically process and ship when available. There are no additional shipping fees for backordered items and you will automatically receive an email when shipment occurs. Due to high shipping costs, all other international orders are held until the order is complete. You will automatically receive an email stating that items are on backorder. You will not be charged until your order is complete and you will automatically receive an email when shipment occurs.

IN STOCK

Availability is indicated on the web site for each product. Orders with In Stock items usually process and ship within 1-2 business days (Monday-Friday, excluding US federal holidays). Shipping times begin when the order is actually shipped. For example, if you place an order for in-stock items on Saturday using 3 Day delivery, the order begins processing on Monday (1-2 business days for processing), the order usually ships by Tuesday or Wednesday, and the package will be delivered Friday or Monday (3 business days for delivery in this example).

OUT OF STOCK

Out of Stock items are expected to arrive in the near future, so these items are available for purchase. In most cases, your order will be held for shipment until the order is complete.

CURRENTLY ON BACKORDER

Items marked as Currently on Backorder are not expected to arrive in the near future, so these items are not available for purchase. The product status will change to In Stock when the item is again available for purchase.

CURRENTLY UNAVAILABLE

Items marked as Currently Unavailable are usually items that are currently out of production. If the item becomes available, the product status will change to In Stock and will be available for purchase.

 

 



AUTHENTICITY



MAQAM® sells only authentic, original items. We are dedicated to the fight against piracy, and to the protection of the rights of artists and publishers.



COMMON INDICATORS OF UNAUTHORIZED SOUND RECORDINGS
To determine if a product is suspicious, look for more than one of the following indicators:

- Sold in non-traditional settings such as a flea market, swap meet, by a street vendor, etc.

- Price is often well below retail value ($5 - $8).

- The printing on the inserts tends to be blurry and the color is poor and faded.

- Often recorded on CD-Rs (Recordable Compact Discs), which are characterized by a greenish or bluish tint on the underside of the disc.

- True name and address of the manufacturer (record label) is not shown, is fictitious, or is incorrect.

- There are often misspelled words on the inserts and/or disc.

- They are frequently “mix” or “DJ” recordings.

- Artist name, date, and location of concert performance are listed on insert.
Unauthorized sound recordings are often made on Compact Disc Recordable (CD-R) medium.

One distinguishing characteristic of a CD-R is the bluish or greenish color of the underside.

A Compact Disc Recordable (CD-R) will have a printed numeric code within the clear ring, as shown.
   
A legitimate Compact Disc (CD) is factory pressed and will have a silver underside.


COUNTERFEIT 
Duplication of not only the sounds, but also of the original artwork, label, trademark, and packaging of a legitimate recording is referred to as COUNTERFEIT.

As illustrated with the example images, the top of a Counterfeit disc may contain a paper label with minimal artist and/or title information. More often than not this information is handwritten directly on the disc.

Counterfeit product is often recorded on CD-Rs, characterized by a greenish or bluish tint on the underside. There is a silver backed CD-R, but it is rarely used because of the cost. It is still easily identified by the printed numeric code within the clear ring, as shown above.

The average price of a Counterfeit can be $5.00 - $10.00, which is well below retail value.

PIRATE
Illegal compilations of songs from either a single artist or multiple artists are referred to as PIRATE.

Pirates will usually contain the same indicators as most counterfeit products.

In the CD-R format, Pirate discs are likely to contain over 20 different tracks.

Pirate recordings can also contain every album from a single artist. These recordings, in MP3 format, are copies and are not produced legally.

Many Pirate recordings list unfamiliar company names of alleged manufacturers or distributors, list fictitious names, or list no names at all.

The presence of major recording artists on an obscure or fictitious record label is another indicator of an unauthorized sound recording.

Pirate recordings generally do not contain any recognizable trademarks.

Other indications of Pirate recordings include the presence of handwritten information and uncharacteristic symbols that do not appear on legitimate sound recordings.


BOOTLEG

BOOTLEG sound recordings contain songs from live performances and have been manufactured without authorization from the artist.

Bootleg recordings often list the name of the artist and the location and date of the live performance.

Bootlegs, sometimes referred to as “Imports”, can also be found on VHS tapes and DVDs.


 

Please help us protect your favorite artists' work by not participating in unauthorized and unlawful duplication of copyrighted materials. Remember that uploading music, videos, images, and other materials to web sites, message boards, social networking sites, peer-to-peer networks, and otherwise sharing music or videos publicly is a violation of applicable laws, and harms the artists' protection of their materials.

Show that you not only love the artist, but also respect their work. Together we can make a difference.

One world. One music. MAQAM®.




PLACING AN ORDER



ORDERING INFORMATION


MAQAM®’s global fulfillment center is in Chicago, and we ship worldwide, including APO/FPO addresses.

All prices on the website are given in $USD (US dollars). We do not provide pricing in any other currency.

As an online store, our main communication method with customers is online. Be sure to use a valid email address that you check frequently as you will receive at least two emails, including one with detailed delivery information. Be sure to add maqam.com to your address book and if your email includes a spam filter, be sure to add maqam.com to your safe list to ensure you receive our emails (especially if you use spam filters from Earthlink, Peoplepc, AOL, etc.).

Please enter your billing and shipping information carefully. If you are using a credit card, your billing address is the address where you receive your credit card statements. Your billing address must match the address your credit card issuer has on file and where your billing statements are sent, or the transaction will automatically be declined. Please be sure to select the proper shipping address for your order. Packages returned due to an incorrect/incomplete shipping address will be resent only after payment of additional shipping charges. All orders are shipped automatically to the address provided during the checkout process without modification.

For orders paid with Paypal: Payment must be completed immediately or the order will be automatically canceled.

Orders automatically process and most ship within 1-2 business days, excluding weekends and holidays. Shipping times begin when the order is actually shipped. For example, if you place an order for in-stock items on Saturday using 3 Day delivery, the order begins processing on Monday (1-2 business days for processing), the order usually ships by Tuesday or Wednesday, and the package will be delivered Friday or Monday (3 business days for delivery in this example).

Once submitted, orders cannot be changed, canceled, or combined, so please be sure to check the entire order before submission.

Sales tax is required only for shipments to the state of Illinois.

Please note that online discounts and promotions are not available on phone orders.




PAYMENT OPTIONS


All major credit cards (Visa, MasterCard, American Express, Discover) and Paypal are accepted. Our site is guaranteed secure (see Security Section for full details).

Orders paid with Paypal must be completed immediately or the order will be automatically canceled.  You can set up a free Paypal account at www.paypal.com and use that account to pay by either check or credit card. 

For credit card orders, the security identification number is required to ensure a safe and secure transaction.


Credit Card Identification Number

A credit card Identification Number is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. For credit card purchases from MAQAM®, the Identification Number is required information.

 

American Express
Your identification number is the 4-digit number found on the far right on the front of your credit card.

MasterCard

Your identification number is the 3-digit number found on the back of your credit card near the signature panel.

Visa

Your identification number is the 3-digit number found on the back of your credit card near the signature panel.

Discover Card
Your identification number is the 3-digit number found on the back of your credit card near the signature panel.





SHIPPING INFORMATION - DOMESTIC (USA ONLY)

All orders process automatically and usually ship within 1-2 business days, excluding weekends and holidays. Shipping times begin when the order is actually shipped. For example, if you place an order for in-stock items on Saturday using 3 Day delivery, the order begins processing on Monday, the order usually ships by Tuesday or Wednesday, and the package will be delivered Friday or Monday.

Shipping Methods Available:
• Economy - Postal Service (4-10 business days*)
• Standard - Postal Service (2-6 business days*)
• Expedited† - DHL/FedEx/ UPS (guaranteed, traceable) - Next Day AM (most cities by 10:30 AM) *, Next Day PM (most cities by 3 PM)*, 2 Day*, 3 Day*, Ground*

*Does not include weekends or holidays

†Note that all Expedited Services must be shipped to a street address (no PO boxes).

If you select Next Day, 2 Day, or 3 Day, we may use either air or ground shipping to get your order to you on time.

The shipping rate for your specific order will be shown at checkout. Please note that the per-item shipping costs decrease with larger orders.

Tracking service is only available for Expedited shipments.

Sales tax is charged only for Illinois deliveries.

Please note that business days are Monday-Friday only, excluding federal holidays within the United States.

 




SHIPPING INFORMATION - CANADA ONLY


All orders process automatically and usually ship within 1-2 business days, excluding weekends and holidays. Shipping times begin when the order is actually shipped.

Shipping Methods Available:
• Standard - Postal Service (7-15 business days*, varies by destination, no tracking available)
• Priority - Postal Service (4-10 business days*, varies by destination, insured, traceable to major destinations)
• Express - Postal Service (3-6 business days*, insured, traceable)
• Expedited Priority - DHL/FedEx/UPS (2-6 business days*, insured, traceable, customs clearance, door-to-door service)
• Expedited Express - DHL/FedEx/UPS (1-4 business days*, insured, traceable, customs clearance, door-to-door service)

*Does not include weekends/holidays or time spent in customs. Due to international shipping and customs conditions, there may be other unexpected delays. Please check with your local postal/customs office for further information.

The shipping rates for your specific order will be shown at checkout. Please note that the per-item shipping costs decrease with larger orders.

As required by law, all shipments will include a customs form detailing the items ordered along with the value of the items (even if the order is marked as a Gift), excluding the shipping charge. Import duty or tax required by the destination country, if any, is the responsibility of the customer. As each country has their own laws, customers should check with their local customs office to determine customs and duty requirements.

Please note that business days are Monday-Friday only, excluding federal holidays within the United States.

 




SHIPPING INFORMATION - INTERNATIONAL (ALL COUNTRIES OUTSIDE THE UNITED STATES AND CANADA)

All orders process automatically and usually ship within 1-2 business days, excluding weekends and holidays. Shipping times begin when the order is actually shipped.

Shipping Methods Available:
• Standard - Postal Service (7-15 business days*, varies by destination, no tracking available)
• Priority - Postal Service (4-10 business days*, varies by destination, insured, traceable to major destinations)
• Express - Postal Service (3-6 business days*, insured, traceable)
• Expedited Priority - DHL/FedEx/UPS (2-6 business days*, insured, traceable, customs clearance, door-to-door service)
• Expedited Express - DHL/FedEx/UPS (1-4 business days*, insured, traceable, customs clearance, door-to-door service)

*Does not include weekends/holidays or time spent in customs. Due to international shipping and customs conditions, there may be other unexpected delays. Please check with your local postal/customs office for further information.

The shipping rates for your specific order will be shown at checkout. Please note that the per-item shipping costs decrease with larger orders.

As required by law, all shipments will include a customs form detailing the items ordered along with the value of the items (even if the order is marked as a Gift), excluding the shipping charge. Import duty or tax required by the destination country, if any, is the responsibility of the customer. As each country has their own laws, customers should check with their local customs office to determine customs and duty requirements.

Please note that business days are Monday-Friday only, excluding federal holidays within the United States.






SHIPPING INFORMATION - APO/DPO/FPO



MAQAM® ships to all military addresses. These shipments are considered US deliveries, so please select United States for shipping country, type APO, DPO, or FPO for the city, and select AA, AE, or AP for the state (found in the A’s in the state list). These orders are shipped only via US Postal Service, so select Economy or Standard shipping methods; Expedited Shipping Methods are not available.




GIFTS


DOMESTIC ORDERS: When sending gifts, if you would like a packing slip enclosed (no prices will be shown), please check the Gift Box on the final screen when checking out.  Note that you will then have the option to submit a Gift Message which will print on the packing slip.

INTERNATIONAL ORDERS: When sending gifts, please check the Gift Box on the final screen when checking out.  Note that you will then have an option to submit a Gift Message which will print on the invoice.  As required by law, all shipments will include a full invoice (with prices shown) and a customs form detailing the items ordered along with the value of the items (even if the order is marked as a Gift), excluding the shipping charge. Any import duty or tax required by the destination country is the responsibility of the customer. As each country has their own laws, you should check with your local customs or post office to determine customs and duty requirements.




CUSTOMER SERVICE


WHERE IS MY ORDER?


MAQAM® ships every business day. Please note that business days are Monday-Friday only, excluding federal holidays within the United States.


Please check the information in the Shipping Information Section and also the date of shipment in your confirmation emails (sent to your email address upon receipt of order and shipment of order) for normal delivery times. Shipping confirmation emails contain full details regarding your order, items shipped, back ordered items, etc. If you did not receive your confirmation emails, please check your junk/bulk/spam folder. We are not responsible for emails not received. You may check the status of your order at any time by logging in to your MAQAM Account at www.maqam.com. Please Note: Tracking of shipments is available for expedited delivery methods only (no tracking for Economy and Standard shipping methods).

Please note: All shipping companies (including the postal service) count business days only, excluding weekends and holidays. If this is an international order, delays may occur in customs which are beyond our control. Tracking information is not available for Standard international postal service.

If it is beyond the normal delivery time and you would like to email us about your order, please Contact Us.



RETURNS/EXCHANGES


Opened products cannot be returned. Unopened products in their original packaging may be returned within 30 days. Shipping charges are not refundable. There is a 10% restocking fee for all returned products.

RETURNS/EXCHANGES MUST BE PRE-AUTHORIZED PRIOR TO RETURN. Return and exchange instructions are clearly printed on your invoice. Please email us for authorization and be sure to include your name, order number, complete address, and reason for return or exchange. You will receive automatic return authorization, including full instructions, within 1-2 business days.




SECURITY



All transactions on www.maqam.com are guaranteed to be secure. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with www.maqam.com. Should any unauthorized charges appear on your credit card as a result of shopping with MAQAM®, you must notify your credit card provider in accordance with its reporting rules and procedures.

We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.




PRIVACY

MAQAM® has strict policies and procedures designed to protect your privacy and security. Your personal information is never shared with other companies. Materials with identifying information are completely shredded before being discarded. All customer information is housed in a secure, isolated, and dedicated location (both electronically and physically) with limited access.

SPAM

We do not send any unsolicited emails. Your email address will not be given or sold to any other party or company for any use whatsoever.
All MAQAM® Club emails are CAN SPAM compliant and you may unsubscribe at any time by clicking on the appropriate link at the bottom of the email newsletter.

We never share our customers' information with any other party. Unlike many other sites, we don't sell or share our customer information with concert promoters, event planners, marketing companies, etc.


Please see our Privacy Policy for additional information.
 

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